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Returns & Exchanges

Selling Your Precious Metals

Selling your precious metals to us is quick, simple, and secure. You can sell conveniently online or visit our store in person

Delivery Information

We provide a range of delivery options to suit your needs. Our trusted partners include Royal Mail, DHL, and FedEx. All items are shipped in secure packaging and are fully insured for peace of mind.

  • Cut-off time : Orders placed before 1:00 PM are dispatched the same day. Orders placed after this time will normally be shipped the next working day.
  • Working days : Deliveries are made from Monday to Friday. Orders placed on a Friday will be dispatched the following working day.
  • Important : The delivery address must match the cardholder’s billing address when making an online card payment.
There are mainly three delivery options:
  • Free Insured Delivery : 2–5 working days.
  • Next Day Delivery : Guaranteed delivery by 1:00 PM the following day.
  • Premium Delivery : Direct delivery by our dedicated team.
Returns & Cancellations

Please note that bullion products are directly affected by fluctuations in the global financial market. For this reason, the right to cancel under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 does not apply.

  • If an order is cancelled after it has been placed, a £100 cancellation fee (or the equivalent adjustment in the metal’s price) will be charged.
  • This policy applies to both in-stock and pre-order bullion items.
  • Refunds are only issued if the cancellation policy requirements are met.

If a product you ordered is out of stock, we will contact you to offer an alternative or arrange a full refund.

For any further queries regarding the deliveries and return you can refer to the FAQs.

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